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1. | Describe your problem. |
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| _______________________________________________ |
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2. | Now, describe the problem accurately. |
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| ____________________________________________________ |
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3. | Speculate wildly about the cause of the problem. |
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| ____________________________________________________ |
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4. | Problem Severity: |
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| A. Minor____ |
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| B. Minor____ |
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| C. Minor____ |
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| D. Trivial_____ |
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5. | Nature of the problem: |
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| A. Locked up _____ |
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| B. Frozen_____ |
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| C. Hung_____ |
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| D. Shot_____ |
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6. | Is your computer plugged in? Yes____ No____ |
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7. | Is it turned on? Yes____ No____ |
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8. | Have you tried to fix it yourself? Yes____ No____ |
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9. | Have you made it worse? Yes____ |
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10. | Have you read the manual? Yes____ No____ |
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11. | Are you sure you've read the manual? Yes____ No____ |
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12. | Are you absolutely certain you've read the manual? No____ |
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13. | Do you think you understood it? Yes____ No____ |
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14. | If 'Yes" then why can't you fix the problem yourself? |
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| _________________________________ |
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15. | How tall are you? Are you above this line? |
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| ______________________________________ |
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16. | What were you doing with your computer at the time the problem occurred? |
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| ____________________________________________________ |
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17. | If "nothing" explain why you were logged in. |
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| ___________________________________________ |
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18. | Are you sure you aren't imagining the problem? Yes____ No____ |
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19. | How does this problem make you feel? |
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| __________________________________________ |
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20. | Tell me about your childhood. |
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| ________________________________________________ |
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21. | Do you have any independent witnesses to this problem? |
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| Yes____No_____ |
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22. | Can't you do something else instead of bothering me? Yes_____ |
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